Founder-led support experience
Nexovax was built after years of seeing brands lose reviews, revenue, and customer trust because cheap support created bigger problems.
Scale forward. We handle what's behind.
Support Command Center
Live coverage
Weekly operating snapshot
<2h
Avg response time
5.0*Upwork Rating
Dedicatedagents available
Weeklystore insight reports
Inbox backlog cleared94%
500k+tickets
42hsaved
-83%disputes
20+
Trained Agents
15+
Platforms Supported
100%
Client Satisfaction
About
Built for serious eCommerce operators.
Nexovax gives scaling stores a support layer that understands customer trust, backend execution, disputes, refunds, and supplier communication.
Support that reports back
Weekly insight reports help owners understand what customers are saying, why refunds happen, and where backend friction starts.
Coverage that scales
Start lean, then expand support coverage as daily orders, ticket volume, and customer expectations increase.
Services
A complete support layer for high-volume stores.
Every core service has a dedicated page with detailed scope, outcomes, and FAQs.
Email Support
Organized, brand-safe inbox handling for order questions, refunds, delays, and post-purchase support.
Live Chat Support
Fast shopper and customer replies that help protect conversion, trust, and customer satisfaction.
Chargeback Management
Structured chargeback evidence collection and response workflows for preventable payment losses.
Dispute Management
Calm, organized handling for escalations, payment disputes, refund conflict, and sensitive customer cases.
Supplier Communication
Supplier follow-up for delayed orders, tracking updates, replacements, exceptions, and customer-facing clarity.
Weekly Store Insight Reports
Support reports that show ticket drivers, refund reasons, dispute risks, and customer experience patterns.
From Hamza, Founder of Nexovax
Over the past 6 years, my team and I have supported 200+ Shopify stores and DTC brands handling everything from order inquiries to complex dispute resolution.
We kept seeing the same pattern: slow support leads to frustrated customers, negative reviews, disputes, and chargebacks. The real cost isn't just the refund it's the revenue that should have gone into ads, growth, and scaling.
That's why I built Nexovax.
Our mission is straightforward: fast, reliable customer support that protects your store's reputation, cuts costly disputes, and turns customer interactions into a competitive advantage.
Our team of 20+ trained support specialists handles the conversations that keep your store running so you can stay focused on growth.
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Hamza – Founder
Platforms & Tools
Seamlessly integrated with your tech stack.
Our team is trained on 15+ platforms including Shopify, Gorgias, Zendesk, Freshdesk, Zoho, ReAmaze, Richpanel, Crisp, Gmail, and Outlook. We communicate via Slack, WhatsApp, Discord, and WeChat.
ShopifyGorgiasZendesk
FreshdeskZohoReAmaze
RichpanelCrispGmail
OutlookSlackWhatsApp
DiscordWeChatDisputifier
Chargeflow
FAQ
Common questions before a support audit.
How quickly can your team get up to speed on my brand voice?
Most agencies take weeks to "learn" your brand. We don't have that luxury and neither do your customers. Within 48 hours of onboarding, our team studies your tone, your products, your common issues, and your store policies. By day 3, we're handling tickets as if we've been part of your team for months. You review the first batch, give us feedback, and we lock it in.
How do you handle chargebacks and disputes specifically?
Chargebacks don't come out of nowhere they come from concerns sitting unanswered for more than 2–4 hours. Our team prioritizes high-risk tickets first. A customer threatening a dispute gets a response within the hour. A stalled refund request gets escalated before they go to their bank. We break the chain before it ever reaches your payment processor..
How is Nexovax different from hiring a VA or using AI chatbots?
A VA is one person they get sick, they disappear, they have limits. A chatbot handles FAQs but falls apart the moment a customer is actually upset. Nexovax gives you a trained team of 20+ specialists with backup coverage, quality checks, and real human judgment for the conversations that actually matter. You get the reliability of a system without losing the human touch your customers expect.
What does onboarding look like how long before you're fully handling my support?
Same day. After our kickoff call, you share access, SOPs, brand tone, and product details we handle the rest. Within 24 hours, your tickets are being answered. The first 2–3 days we may have a few quick questions as we get fully dialed in on your brand after that, we run independently and no baby sitting at all.
Can you handle high-volume periods like BFCM, product launches, or major sales?
Q4 is our busiest season and we're built for it. Black Friday, Cyber Monday, product launches, flash sales these are exactly when support queues collapse and chargebacks spike. Before any major event, we sync with you on expected volume, prep responses for anticipated questions, and scale coverage accordingly. Your customers get replies within hours while your competitors are drowning in tickets.
Ready to scale forward?
Let us handle what's behind. Book your free support audit today.