Chargeback Resolution that recovers your revenue.
Chargebacks drain profits and increase risk for Shopify dropshipping & DTC brands. Nexovax provides end-to-end dispute management from evidence collection to compelling representment turning chargebacks into recovered sales and lower fraud ratios.
Scope
What this service includes
- Full chargeback representment: evidence gathering, compelling letters, and submission
- Friendly fraud prevention & early warning detection (signature, velocity, AVS mismatches)
- Reason code analysis & tailored dispute response (fraud, not received, not as described, etc.)
- Order intelligence review flag high-risk transactions before they become chargebacks
- Integration with Shopify Payments, Stripe, PayPal, Klarna, and major acquirers
Why it matters
How chargeback resolution drives growth
Maximize revenue recovery
Win up to 70%+ of disputes with evidence-based representment and expert arguments.
Lower fraud & risk metrics
Reduce chargeback ratios to protect your payment gateway standing.
Prevent friendly fraud
Proactive filters stop first-party misuse before it turns into a dispute.
Save operational costs
Automated workflows + expert team reduce admin overhead per case.
How Nexovax works
End-to-end chargeback management built for your store.
Nexovax begins by mapping your order journey, payment settings, fraud filters, and historical dispute reasons. Our specialists then build custom evidence templates, track response deadlines, and manage representments across all processors. We provide weekly chargeback intelligence reports so you see exactly which orders triggered disputes and how to prevent future losses without guesswork.
FAQs
Chargeback Resolution questions
Can you handle chargebacks for Shopify Payments and PayPal?
Yes. We support all major processors: Shopify Payments, Stripe, PayPal, Adyen, Square, Klarna, and bank-specific acquirers. Each channel gets optimized representment workflows.
What happens if a chargeback is already closed?
While most deadlines are tight, our team can still assess arbitration opportunities or help adjust your internal processes to prevent similar disputes. We also offer post-chargeback analytics to strengthen future responses.
Do you provide evidence for "item not received" and "fraud" claims?
Absolutely. For INR we collect tracking, delivery confirmation, and POD. For fraud we use device fingerprinting, AVS/CVV, and customer communication logs to build winning rebuttals.
How quickly do you respond to chargeback notifications?
We monitor your payment gateways daily (often real-time via API) and begin evidence compilation within 24 hours. All deadlines are tracked automatically to ensure zero missed windows.
Free Dispute Audit
Stop losing revenue to chargebacks start winning disputes.
Book a free chargeback audit. Nexovax will review your dispute history, success rates, and representment gaps to uncover immediate recovery opportunities.