Pricing that grows with your business.
No hidden fees, no long-term lock-ins. Nexovax offers month-to-month plans tailored to your support volume, channels, and service needs. Pick the package that fits your store and upgrade as you scale.
Plans
What each package includes
- Essential Plan email + live chat coverage, 100 tickets/month, 48hr response SLA
- Growth Plan email + live chat + social DMs, 500 tickets/month, 24hr response, basic dispute monitoring
- Pro Plan full omnichannel support, 2000+ tickets/month, 12hr response, chargeback management + weekly insights
- Enterprise dedicated agents, custom SLAs, supplier communication, 24/7 coverage, and API integrations
- All plans include onboarding, brand voice training, and monthly performance report
Why it matters
Transparent pricing that puts you first
No setup fees
Zero cost to get started only pay for the support you actually use.
Month-to-month
No annual contracts. Cancel or change plans anytime.
Fair overage pricing
Exceed your ticket limit? Overage rates are clearly disclosed no surprises.
Volume discounts
High-volume stores get custom rates. Talk to our team for enterprise pricing.
How it works
Start with a free audit, pay only for what you need.
Nexovax begins with a no-obligation support audit we analyze your current ticket volume, channels, and pain points. Then we recommend the most cost-effective package (often saving you 40-60% vs in-house hiring). After you pick a plan, we onboard within 5-7 days. No hidden infrastructure fees, no surprise minimums.
FAQs
Pricing & Packages questions
Is there a minimum contract length?
No. All our plans are month-to-month. You can pause, downgrade, or cancel anytime with 14 days' notice.
What payment methods do you accept?
Credit card (Visa, Mastercard, Amex), PayPal, and bank transfer for enterprise clients. All payments are automatically invoiced monthly.
Can I mix and match services?
Absolutely. Many stores combine live chat + chargeback management, or email support + weekly insights. Contact us for a custom package quote.
Are there any hidden fees?
None. Setup, training, and monthly reporting are included in your plan price. Only possible extra is overage if you exceed your ticket limit and those rates are shared upfront.
Free Pricing Audit
Not sure which plan fits your store? Let's figure it out for free.
Book a free pricing consultation. Nexovax will review your support volume, channels, and goals then recommend the most cost-effective package, often saving you 40-60% compared to in-house hiring.