Dispute Management that protects your bottom line.
Customer disputes (chargebacks, PayPal claims, bank inquiries) disrupt cash flow and increase operational load. Nexovax offers complete dispute lifecycle management from pre-dispute prevention to evidence compilation and merchant appeals minimizing losses and saving you hours each week.
Scope
What this service includes
- Full dispute lifecycle management: intake, investigation, evidence submission, and follow-up
- Pre-dispute alerts & early intervention to resolve customer issues before escalation
- Custom dispute response templates for all reason codes (fraud, unauthorized, not received, not as described, etc.)
- Centralized dashboard for all dispute sources: card networks, PayPal, Klarna, Afterpay, and bank claims
- Recurring dispute analytics and merchant performance reporting to lower overall dispute ratios
Why it matters
How dispute management drives growth
Reduce admin burden
Centralize dispute handling across payment gateways no more chasing evidence manually.
Increase win rates
Expertly crafted rebuttals + proof of delivery/communication increase favorable outcomes.
Prevent repeat disputes
Identify product, logistic, or service patterns causing disputes and fix them proactively.
Maintain gateway health
Lower dispute ratios protect your payment processing privileges and fees.
How Nexovax works
End-to-end dispute management tailored for your store.
Nexovax connects to your payment platforms, order system, and customer service tools. When a dispute is filed, our team automatically gathers evidence (tracking, chat logs, policy acceptance, signatures) and builds a compelling response. We also provide monthly dispute intelligence reports, so you understand root causes and reduce future disputes all while you focus on growing sales.
FAQs
Dispute Management questions
What types of disputes do you handle?
All of them: credit card chargebacks (Visa, Mastercard, Amex, Discover), PayPal claims and disputes, Klarna/Afterpay payment disputes, and even direct bank inquiry disputes.
Can you help if a dispute is already escalated?
Yes. We can step in at any stage pre-dispute, representment, pre-arbitration, or arbitration. Our team analyzes deadlines and builds the strongest possible argument based on available evidence.
Do you integrate with Shopify Payments or Stripe?
Absolutely. We work with Shopify Payments, Stripe, Braintree, Authorize.net, Adyen, and over 20 other processors. API-based or manual file uploads we adapt.
What about “friendly fraud” disputes?
Friendly fraud is our specialty. We use order forensics, customer history, device data (where available), and delivery proof to disprove false claims and protect your revenue.
Free Dispute Audit
Stop losing revenue to disputes start recovering smarter.
Book a free dispute management audit. Nexovax will review your current dispute ratio, response quality, and representment strategy to uncover hidden recovery opportunities.