Email Support
Organized, brand-safe inbox handling for order questions, refunds, delays, and post-purchase support.
Services
A complete support layer for scaling eCommerce brands.
Nexovax provides the customer support systems store owners need when inboxes, disputes, refunds, supplier issues, and customer expectations become too important to leave to random freelancers.
Core Services
Choose the support layer your store needs.
Each service page explains scope, outcomes, benefits, FAQs, and how Nexovax fits into your existing tools.
Live Chat Support
Fast shopper and customer replies that help protect conversion, trust, and customer satisfaction.
Chargeback Management
Structured chargeback evidence collection and response workflows for preventable payment losses.
Dispute Management
Calm, organized handling for escalations, payment disputes, refund conflict, and sensitive customer cases.
Supplier Communication
Supplier follow-up for delayed orders, tracking updates, replacements, exceptions, and customer-facing clarity.
Weekly Store Insight Reports
Support reports that show ticket drivers, refund reasons, dispute risks, and customer experience patterns.
Dedicated Agents
Store-specific support agents trained on your catalog, policies, tone, tools, and operating rhythm.
Pricing & Packages
Transparent month-to-month plans for every budget. No setup fees, no hidden costs pay only for the support you actually need.
Free Support Audit
Get a complete review of your current support performance, response gaps, and conversion opportunities no obligation.
Free Audit
Ready to clean up customer support before it slows growth?
Book a free support audit and Nexovax will review your support load, tools, dispute risks, and coverage needs.