Starter
Early Stage Stores
Minimal-cost foundations for stores building momentum.
- Inbox setup and policy alignment
- Lean support coverage
- Basic ticket and refund workflows
- Early reporting visibility
Pricing / Packages
Flexible coverage based on your store stage.
Nexovax does not force fixed packages onto every store. Pricing depends on order volume, support load, ticket complexity, required channels, dispute volume, and whether dedicated agents are needed.
Growth
Scaling Stores
Daily support execution for consistent order volume.
- Email and chat coverage
- Returns, refunds, and cancellations
- Dispute and chargeback workflows
- Weekly store insight reports
Dedicated
Dedicated Agents
Deeper ownership for brands that need store-specific support.
- Dedicated trained agents
- Supplier communication
- Advanced reporting
- Escalation and quality review
Free Audit
Get a package recommendation.
Share your store volume, tools, support channels, and current bottlenecks. Nexovax will recommend the right coverage level.