What does Nexovax do?
Nexovax provides premium customer support operations for Shopify dropshipping stores and DTC brands, including email support, live chat, disputes, chargebacks, supplier communication, reporting, and dedicated agents.
FAQ
Questions before you hand over customer support.
Here are the common questions store owners ask before working with Nexovax.
Who is Nexovax best for?
Nexovax is best for store owners who need reliable support quality, better backend visibility, and fewer reputation risks as order volume grows.
Can Nexovax support early-stage stores?
Yes. The agency can support early-stage stores at minimal cost and scale coverage once daily order volume becomes more consistent.
Which platforms do you support?
Nexovax can work across Shopify, Gorgias, Zendesk, Freshdesk, Zoho, ReAmaze, Richpanel, Crisp, Gmail, Outlook, Slack, WhatsApp, Discord, Disputify, and Chargeflow.
Do you replace our internal team?
Nexovax can operate as an outsourced support layer or support an existing team with structured execution, reporting, and dispute handling.
How does onboarding work?
Onboarding begins with an audit of your current inbox, policies, tools, support volume, refund rules, dispute workflow, and customer friction points.
How is pricing decided?
Pricing is based on order volume, support load, tools, channels, complexity, and whether dedicated agents are required.
Can Nexovax help reduce chargebacks?
Nexovax supports chargeback preparation and helps improve workflows that reduce preventable disputes, but outcomes depend on evidence, policies, payment processors, and customer behavior.
Is the contact form connected to a backend?
This static site includes front-end form behavior. Before launch, connect it to a form provider such as Formspree, Basin, Netlify Forms, or a custom endpoint.
Free Audit
Ready to clean up customer support before it slows growth?
Book a free support audit and Nexovax will review your support load, tools, dispute risks, and coverage needs.